Cash App Review [2024]: Is it a Safe Way to Send & Receive Money?

While it is one of the most popular payment platforms out there, is it worth using or are there better options out there?

I’ll answer those questions and more in the Cash App review below…

What is Cash App?

Cash App is a financial services company that allows users to send and receive money. It is one of the best apps to send money instantly, as well as to receive it.

You can send and receive money anytime and it’s free. Users also get access to lots of other features through the app, such as:

• A free Visa debit card that can be used to shop in-store or online.
• Investment options. Consumers are able to buy stocks and Bitcoin with as little as $1.
• The ability to receive paychecks up to 2 days early.
• Free ATM withdrawals when a consumer has at least $300 coming in each month.

How to Sign up for Cash App

Cash App has an app available for Android and iOS devices.

Here’s where you can get it:

• Android
• iOS

Please note that Cash App is only available in the United States and the United Kingdom. So, if you don’t reside in one of those countries, then you will need to try another platform like PayPal, which is available in a much wider range of countries.

If you do reside in the US or UK, then you will be able to sign up for a Cash App account.

Here’s how you can get started with CA:

1. Download the app for iPhone or Android
2. Tap on Cash App to launch it.
3. Next, you will need to create a CA account. To create an account, you can enter your phone number or an email address.
4. CA will send you a secret code via text or email, which you’ll need to enter.
5. Connect your bank account to Cash App.
6. Pick a $Cashtag. This is a unique username that you will use to send and receive money.
7. Enter your zip code
8. Now you can start using the app.

Aside from linking a bank account, you can also add a credit or debit card to your account as a way to issue payments.

Once you have linked your bank account to the app, it’s easy to add a card to your CA account.

CA supports credit or debit cards issued by American Express, Discover, MasterCard, and Visa. Most prepaid cards are also supported but depositing to these cards does not work.

ATM cards, PayPal, and business debit cards are not currently supported by CA.

How Does Cash App Work?

Once you’ve signed up, you’ll be able to start using all of the features that the app has to offer.

Here’s what’s available…

Send and receive money

One of the main features offered by the app is the ability to send and receive money.

Not only does CA allow you to transfer money to and from people in the US, but you can also send or request payments with people who’re located in the UK.

When you send a payment outside the US, Cash App will covert the payment from USD to GBP based on the mid-market exchange rate at the time the payment is created, and the recipient will receive the funds in GBP.

What’s great is that there are no fees to send or request payments with those in the UK.

So, it’s good to know that the app gives you the ability to send payments to another country too.

Now, before you can pay for stuff with CA, you will need to add some cash to your account.

Here’s how you can do it:

1. Launch the app
2. Tap the bank icon in the lower left corner to open the Banking tab.
3. Tap the Add Cash button.
4. Enter the amount of cash you want to add to the Cash App.
5. Tap the green Add button.
6. Use Touch ID or enter your PIN to confirm

Sending money

The main feature of CA is the ability to send cash to other users.

One of the best aspects of the platform is just how simple it is to use. Sending a payment to someone is really easy:

1. Open the Cash App.
2. Enter the amount of money you want to send.
3. Tap Pay
4. Enter the email address, phone number, or $Cashtag of the recipient. Once you have entered the person’s information, the app will ask you where you want to withdraw the money from to make the payment. The money can come from your Cash App balance, linked bank account, or credit card.
5. Enter what the payment is for.
6. Tap Pay

It’s free to send payments from your Cash App balance or linked bank account. But if you use a credit card to send a payment, there’s a 3% transaction fee.

Receiving money

Aside from sending money, the platform also allows you to receive money.

When you receive money, you will be able to see it in your activity feed.

Here’s how you can review a payment:

• Tap the Activity tab on your Cash App home screen
• Select the payment that you want to review

When you receive money, it will first go into your Cash App account, and then you can withdraw the funds to a connected bank account or card.

Here’s how you can cash out your funds:

1. On your CA home screen, tap the Balance tab.
2. Tap Cash Out
3. Choose the amount you want to withdraw and press Cash Out
4. Select the deposit speed.
5. Confirm the withdrawal with your PIN or Touch ID.

You can opt for a standard deposit.

Standard deposits are available in your bank account within 1 to 3 business days.

Or, you can opt to get an instant deposit to your debit card. In this case, the deposit happens instantly, but instant deposits are subject to a 0.5% to 1.75% fee.

If the app is unable to send your funds instantly, then CA will deposit the money in your account within 1 to 3 business days and you will be refunded any Instant Deposit Fees.

Now, if you don’t want to transfer money to your bank, then you can instead request a Cash Card. This brings me to my next point…

The Cash Card

The Cash Card is a free debit card that is connected to your Cash App balance. It can be used anywhere that Visa is accepted.

So, it’s a good alternative if you don’t want to withdraw your money to your bank account.

This card allows you to use your CA balance to buy stuff.

And with so many places where you can load your Cash App card, you have tons of options.

How to get a Cash Card

You will need to order a Cash Card to get started.

Here’s how you can order your Cash Card:

1. Tap the Cash Card tab on your CA home screen
2. Press Get Cash Card
3. Tap Continue
4. Follow the steps

After receiving your cash card, you can use it to shop online or in-store anywhere that accepts Visa.

The card also comes with a couple of other features that are really handy. This includes Boosts and ATM withdrawals. Here’s more about these features…

Getting Boosts with your Cash Card

Through your Cash Card, you can get Cash App Boosts. All you need to do is get a Cash Card, and you’ll get Cash Boosts when you spend money.

Boosts are basically discounts of between 5% and 15%.

They are time-sensitive offers that can save you money on your purchases at coffee shops, restaurants, and other merchants.

How to get a Boost on Cash App

Here’s how you can start saving with Boosts:

1. Tap the Cash Card tab on your home screen
2. Press Save with Boost
3. Tap on a Boost
4. Tap Add Boost
5. Start Saving

Follow these steps if you want to learn more about a specific Boost:

1. Tap the Cash Card tab on your home screen
2. Tap your current Boost or Save with Boost
3. Tap on a Boost to view its program details

You can only have one Boost active at a time, but the app does give you the option to swap Boosts as often as you want to.

Make sure the Boost that you want to apply is active before you swipe your Cash Card. Selecting a Boost in the Directory will automatically sync to the Cash Card tab and vice versa.

Because each boost has a different expiration date, it’s important to ensure that you check them often, so that you don’t miss an offer.

Here’s how you can view a Boost’s expiration date:

1. Tap the Cash Card tab on your home screen
2. Tap your current Boost or Save with Boost
3. Tap on a Boost

Expiration dates vary, so you should check them often.

Withdrawing cash from ATMs with your Cash Card

The Cash Card is a great feature of CA because it allows you to spend your balance wherever Visa card is accepted, and it provides some great discounts with those Boosts as I mentioned above.

That’s not the only benefit of it either. The Cash Card can also be used to make ATM withdrawals with your Cash PIN at any ATM.

Cash Cards work at any ATM. There is a $2 fee charged by CA. However there are also tons of free Cash App ATMs near you that you can use to avoid paying fees.

However, CA will instantly reimburse ATM fees, including ATM operator fees, for customers who get $300 or more in paychecks directly deposited into their Cash App each month.

Cash App will reimburse fees for 3 ATM withdrawals per 31 days and up to $7 in fees per withdrawal.

Once you have successfully activated free ATM withdrawals, each qualifying deposit you receive after that will add an additional 31 days of ATM fee reimbursements.

I’ll cover direct deposits in more detail in the section below.

Along with ATM withdrawals, you can also get cashback at the checkout with your ATM card.

You can use your Cash Card to get cashback at checkout and withdraw cash from ATMs, up to the following limits:

• $310 per transaction
• $1,000 per 24-hour period
• $1,000 per 7-day period

To use your Cash Card to get cashback, select debit at checkout and enter your PIN. It’s important to note that cashback transactions will count towards your ATM limits.

You’re able to check your Cash Card balance in the app or on the Cash App website. However, you aren’t able to check your balance at the ATM at this time.

Direct Deposits

Another useful feature that CA has to offer is the ability to have your paycheck deposited into it.

While the app is mostly known for sending and receiving payments, it also functions as a pseudo bank account that you can use to deposit funds.

If you want to do this, you will need to find your Cash App account and routing numbers and share them with your employer.

Please note that you can only do this if you have a Cash Card. If you have not yet ordered your card, you will not yet have a routing number attached to your account. So, you will need to follow those steps in the Cash Card section above to order your card.

Once you have an activated Cash Card, you will be able to enable direct deposits.

Once enabled, you can deposit paychecks, tax returns, and more into your Cash App balance using your account and routing number. You can receive up to $25,000 per direct deposit and up to $50,000 in a 24-hour period.

CA makes direct deposits available as soon as they are received, which is, according to the company, up to two days earlier than many banks.

Your first deposit may take longer to become available depending on your employer though.

When you activate your Cash Card, you will immediately see your new account and routing numbers.

You can enable direct deposits to regularly and automatically deposit your paycheck to your CA using your account and routing number or by getting a direct deposit form.

To use your account and routing number:

1. On your CA home screen, tap the Banking tab
2. Tap the routing and account number below your balance
3. Use the options to copy your account and routing numbers
4. Provide the account and routing number when prompted for a bank account during direct deposit setup

To get a direct deposit form:

1. On the CA home screen, tap the Banking tab
2. Tap Direct Deposit
3. Select Get Direct Deposit Form
4. Fill out your employer information, the amount you would like to be deposited from each paycheck, and provide your signature
5. Select Email Form and enter the recipient address before tapping send

You can view your completed direct deposit form at any time by tapping Get Direct Deposit Form from the Banking tab and selecting View Previous Form.

Bill Pay

The app also allows you to pay your bills using your balance. Like I said above in the Direct Deposit section, CA allows you to do more than just send and receive payments and actually has some functions that a traditional bank would offer – which includes the ability to pay bills.

To pay bills, you will need to have a Cash Card. This is because you need your account and routing numbers to pay bills using your balance.

Here’s how you can pay bills using your CA account and routing numbers:

1. On your CA home screen, tap the Banking tab.
2. Select Deposits & Transfers
3. Select Copy Account Details
4. Provide the account and routing number when prompted for a bank account while setting up bill pay

Stocks

While most people associate Cash App with sending payments and receiving payments, it also provides more than just payment solutions. It also allows you to invest in stocks with Cash App Investing.

Cash App Investing accounts are self-directed individual brokerage accounts.

With Cash App Investing, you can purchase as little or as much stock as you want to. You can invest with as little as $1 if you want to. For beginners who’re looking to get into investing, it provides a simple way to do so.

Cash App Investing accounts are free to open and charge no commission fees when you buy or sell stock.

Simply make your first stock purchase using Cash App Investing to open an account.

It’s important to note that although Cash App is available in both the United States and the United Kingdom, Cash App investing is available to U.S. residents only.

To open an account, you must be at least 18 years old and be able to provide the following:

• Full name
• Date of birth
• Social Security number
• S. residential address
• Employment status and name of employer

Cash App Investing is required to collect this information in order to verify your identity and comply with applicable regulations.

Investing is a good thing to do but be aware that stocks are NOT guaranteed to make you money. Investing is a risk, and you could lose the cash that you invest. But, of, course, stocks can be profitable if you can buy low and sell higher.

How to buy stocks on Cash App Investing

You can purchase stock using the funds in your CA balance. If you don’t have enough funds available, then the remaining amount will be debited from your linked debit card.

Here’s how you can buy stock using Cash App Investing:

• On your CA home screen, tap the Investing tab.
• Tap the search bar and enter a company name or ticker symbol
• Select the company whose stock you want to purchase
• Press Buy
• Choose a preset amount or tap … to enter a custom amount
• Follow the prompts to verify your personal information
• Confirm with your PIN or Touch ID

Once your order is filled, you will be able to view your investment. Tap the Investing tab on your CA home screen and scroll down to My Portfolio.

Even though stock purchases and sales can be scheduled 24/7, orders will only be placed during market hours.

The U.S. stock market is open Monday to Friday during the following hours:

• Eastern time: 9:30 a.m. to 4 p.m.
• Central time: 8:30 a.m. to 3 p.m.
• Mountain time: 7:30 a.m. to 2 p.m.
• Pacific time: 6:30 a.m. to 1 p.m.

How to sell stock on Cash App Investing

Here’s how you can sell stock on Cash App Investing.

• Tap the Investing tab on your CA home screen
• Scroll down to Stocks Owned
• Select the company whose stock you want to sell
• Press Sell
• Select a preset amount or tap … to enter a custom amount
• Confirm with your PIN or Touch ID

The amount of the sale is usually automatically deposited into your CA balance. However, it might take up to 2 business days for the sales proceeds to be deposited, depending on market activity.

Cash App Investing has a minimum sale amount of $1. It allows you to sell some of all of the stock that you own.

If you place a sell order that is close to the total amount you own, or 98% or more to be specific, then you will need to either sell all of your holdings or choose a lower amount to sell.

For example, if you owned $100 stock in a company and tried to sell $98, then you would either need to sell the entire $100 or choose an amount that’s less than $98.

If you are interested in investing, this is another reason that you might want to consider using CA.

Bitcoin

As I said, Cash App has way more to offer than simple payment processing. Another feature that’s made the app a go-to for many is that it allows you to invest in Bitcoin.

In 2018, Square, as the company was called back then, added the ability to buy and sell Bitcoin, and transfer it to a digital wallet, all without the transaction times and costs often associated with Bitcoin marketplaces.

According to CFO Amrita Ahuja, Square made “negligible” revenue in the first few years. However, in the past two years, it has recorded significant revenue growth, which is primarily due to Bitcoin.

Since its addition to the platform, Bitcoin has become the leading source of revenue for CA, accounting for a pretty impressive 76% of the company’s revenue in 2020.

The company generated $12.3 billion in revenue in 2021, and 81% of that came from Bitcoin.

So, Bitcoin trading was definitely a smart addition by Cash App (or Square as it was known back then).

With CA, you can buy and sell BTC right from your Cash App balance.

How to buy Bitcoin on Cash App

If you don’t already know, Bitcoin is a new kind of money called cryptocurrency. It’s another investment option to consider, outside of your traditional stock options.

Crypto assets could potentially yield higher returns than conventional investments over a given period of time.

However, cryptocurrency is a volatile asset. While investing in stocks is risky, it’s typically less risky than investing in Bitcoin.

It’s important that you are aware that there’s always a risk with investing, particularly so with Bitcoin. Don’t spend more money than you can afford to lose. You might earn a lot from buying and selling Bitcoin, or you may lose money.

It’s an option worth considering, provided that you can afford it and understand that crypto is a volatile asset.

Here’s how you can purchase Bitcoin on CA:

1. Tap the Bitcoin tab on your CA home screen
2. Tap Buy BTC
3. Select an amount or tap … to enter a custom amount
4. Enter your PIN and select Confirm

If you want to purchase Bitcoin, you will need to have a balance in your CA, and you might also be required to enter additional geographical information.

How to sell Bitcoin on Cash app

CA also allows you to sell Bitcoin.

Here’s how:

1. Tap the Bitcoin tab on your CA home screen
2. Press Sell
3. Select an amount or tap … to enter a custom amount
4. Enter your PIN or Touch ID and select Confirm

When you buy or sell Bitcoin, CA may charge you a small fee. If there is a fee, it will be listed on the trade confirmation before you complete the transaction.

Tax filing

CA allows you to file your taxes with Cash App Taxes.

It can be expensive to hire a CPA to file your taxes, which is why many people decide to file their own taxes online. However, when you start researching tax preparation software, you might be surprised by how expensive it can be.

Filing online can end up costing you quite a lot of money. This isn’t ideal for your finances, especially if your budget is a little tight.

Thankfully, it’s free to file your taxes with CA.

Cash App Taxes is 100% free for state and federal returns. Even if you are taking deductions or credits, it won’t cost you anything to file your taxes. There are no hidden fees either.

With CA Taxes, you can get your taxes done in minutes from your phone or computer. And, according to CA, you can also get your refund faster.

Your refund arrives up to 5 days faster if you deposit it into CA.

What’s great is that Cash App is an authorized IRS e-file provider that complies with security, privacy, and business standards set by the IRS.

Refer a friend

Cash App also has a refer a friend program that you can use to earn some money.

You can earn a bonus when a friend uses your invite code to send $5 or more from a newly created Cash App account.

To get the bonus, you need to make sure that your friend:

• Enters the invite code when they sign up.
• Links a new debit card or bank account to their CA account. People under 18 can activate a Cash Card instead.
• Sends $5 within 14 days of entering the invite code

To see your invitation bonus amount, you can tap the profile icon on your home screen.

Is Cash App Legit?

Cash App certainly has a lot to offer, which is, likely, why it’s used by millions throughout the United States and the United Kingdom.

While it’s certainly rich in features, is Cash App legit? Or is it just a scam?

Let’s take a look at some factors that speak to the company’s legitimacy:

Cash App is owned by Block, Inc.

Cash App, which used to be known as Square Cash, is a mobile payment service developed by Block, Inc.

Now, Block, Inc, formerly Square, Inc., is a legit American financial service and digital payments company. It’s based in San Francisco, California. It has been traded as a public company on the New York Stock Exchange since November 2015.

So, Block, Inc, which owns Cash App, is not a fake company or anything like that. It is indeed a legit company.

Your Cash App balance is covered by the FDIC if you have a Cash Card

You might want to know, is Cash App safe?

Well, if you have a Cash Card, the money in your Cash App account balance is covered by the FDIC through the company’s partner banks (FDIC “pass-through” insurance) in the event of bank failure.

The FDIC covers eligible accounts up to $250,000 per Cash App customer. It’s important to note that Bitcoin and investing balances aren’t covered by FDIC insurance.

Your money in your balance is protected if you have a Cash Card though, which is good to know!

Cash App is well-reviewed on the app store

Another indication that Cash App is indeed legit, is the good reviews that the company has on the App Store (iOS) and the Google Play Store (Android).

On the Google Play Store, it has 4.6 out of 5 stars and more than 1.2 million ratings from users. So, it’s really well-reviewed on there.

Here’s what some users had to say:

• “I love this app! It’s perfect for having a secondary account to put extra funds in. I use it for odd jobs and Uber.”
• “I’ve been using cash app for a few years now. It makes it easy to transfer money and i love that you can use it for direct deposit.”
• “I have no problems with Cash App. I use it all the time, I’m able to send money and receive money with no issues. I have my bank connected to it so I can transfer funds & pay people & bills. I like the fact you can get a debit card with them as well. & Connect a credit card.”

On the App Store, Cash App is similarly well-reviewed by users. It has 4.7 stars and 2.1 million ratings.

Cash App Bad Reviews

All of the above suggests that Cash App is indeed a legit company. It’s owned by Block Inc, funds are protected by the FDIC (with a few stipulations), and the app is well-rated on both the iOS and the Android store.

Despite this, there are some concerning reviews out there that suggest the opposite; that the app isn’t so great.

This seems to be a concern. In my research of Cash App reviews from users, I found many people asking questions like, “Can Cash App be trusted?”

According to the reviews and ratings on some platforms such as Trustpilot and the Better Business Bureau (BBB), it can’t.

Let’s take a look at some of these bad Cash App reviews…

Trustpilot

On Trustpilot, the app has 3,240 reviews. It has just 1.2 stars on there, which is a “Bad” rating. That’s pretty concerning.

What concerned me the most upon reading the reviews, was the number of people who claimed that Cash App actually stole money from them.

Here are just two examples of the many that I read through:

• “This company stole $4529.59 from me…I cashed out this amount of money as a loan payment from a relative. The funds sat in my bank account for almost a month and Cash App requested that the funds be reversed for no apparent reason at all. After contacting my bank to discover that Cash App was the cause of this action I contacted Cash App customer service. Even though I sent several documents to prove that I never received the money back from my bank Cash App can’t seem to tell me where my money is or who’s bank account it’s sitting in.”
• “Con artist!!!!! Warning!!!! Don’t bank with this horrible, living company! They’re thieves. They stole $1200. From me and now they want to play stupid.. I can’t pay rent now and I’m now being evicted. Thank you cash app for making me homeless. Horrible company ever”

Having your money stolen is not a small complaint. It’s a big deal and one that you should definitely be aware of.

Aside from the complaint of money going missing, the next most common complaint I read was in regard to the company’s customer service, which most found to be substandard.

Here are just two examples:

• “I have been having problems over the years with customer service I have explain to them my situation why I wanted to and then somebody else takes over and then you have to explain again and again I am getting sick and tired of this I think they want me to be upset on purpose.”
• “Worst customer service experience ever. I would say they are like bots, but somehow they are actually WORSE than bots. I was going to use them to file my taxes because they have good reviews for that, but there customer service is so bad that I don’t even think I’m going to anymore. Never using this app again.”

Other complaints users had were that their accounts had been hacked, that they had been scammed and received no help, and that the tax software had errors.

You can read through the reviews yourself on Trustpilot here.

Better Business Bureau

On the Better Business Bureau, Cash App is also poorly reviewed by customers. It’s not accredited with the BBB, but it does have a B rating from the BBB, which is pretty good.

The customer ratings of CA on there though are really bad. Cash App has just 1.06 stars out of 5 on the BBB. So, that’s a similar rating to what it has on Trustpilot.

The reviews complained about similar things to those I mentioned above, like money going missing and poor customer service.

Here are a few reviews:

• “Your money will disappear and they won’t do anything but give you the run around. I lost $3,000. Don’t let it happen to you.”
• “This needs to be a thing of the past! Cash app is stealing from hard-working individuals. I only wish i had info on how to shut cash app down for good!”
• “Went to use a cash card at a filling station was declined and was charged 30 dollars that has yet to be returned. That is theft. Any attempt to reach support has been futile. Straight up a scam.”

People also complained about being charged unexpected fees, being scammed and not receiving any help afterward, and errors when using the company’s tax filing software.

You can read through the reviews yourself on the BBB here.

There are also more than 7,000 complaints about CA on the BBB.

Cash App Pros and Cons

As you can see, there’s a lot on offer with the app from easy payments to investment options. The company is well-reviewed online on places like the App Store and the Google Play store.

There are, however, many bad reviews, as I mentioned above.

So, is Cash App actually worth it? Or are there better options out there?

Let’s take a look at the pros and cons.

Pros

We’ll start out with the positives:

Easy to use

It’s really easy to get started with Cash App. You just follow those simple sign-up steps that I mentioned above and you’re ready to go.

Once you are in the app, it’s really easy to navigate, with just a few buttons that move you between the app’s various functions, like money transfer, an investing account, and an overview of your finances.

If you’re looking for something that’s no-frills and really use to use, then the app is perfect for you.

Get started with investing for as little as $1

Another pro is that the app opens up investing to beginners because it allows you to invest with as little as $1. If you’re looking for another app like Acorns where you can get started with investing with little cash, then CA is a good choice.

Allows Bitcoin investing

With CA, you not only get access to traditional investment options, but you also have the access to Bitcoin. Sure, it does charge fees, but it’s still a good choice. If you’re looking to get into Bitcoin, it’s definitely a good option.

Low or no fees

Cash App doesn’t charge any monthly fees to use its service, so it’s great if you’re looking to save money. Also, transactions between users are free. There are, of course, times when you may be charged a fee for a transaction.

For example, it charges $2 for ATM withdrawals and a 3% fee when you send money from a credit card.

Standard deposits are free, but instant deposits are subject to a 0.5% to 1.75% fee.

It’s great that many of the app’s services are free, and that the fees it does charge are pretty low.

Well-reviewed on App stores

It’s a good sign that the app is so well-rated on the Google and App store. It shows that many users have a great experience with CA.

Cons

So, what are the disadvantages of the Cash App? Unfortunately, there are a few cons…

Prone to scams

Scams are, sadly, commonplace online. Cash App is no different. Many people say they’ve been scammed out of money on the platform. Other users say they have had their accounts hacked.

Obviously, Cash App needs to do more to ensure that its users’ accounts are kept safe from hackers. You want to feel like your account is safe and secure, and not susceptible to hackers.

When it comes to people scamming others out of money, it could be argued that the app isn’t to blame for the actions of scammers. After all, it is the scammer, not CA itself that is the one who’s stolen money. Still though, companies need to do more to keep scammers off of their platforms.

Also, it’s not just the fact that CA seems to attract scammers and hackers that’s the issue, but the way that the company handles these occurrences.

From the reviews I’ve read, it seems like the company does little to assist users once they have been scammed or hacked. This is not ideal. If something goes wrong on CA, you would expect the company to offer some kind of assistance, but it seems to have poor customer support, which brings us to the next con…

Poor customer service

I saw so many complaints about customer service. It’s never good when a company doesn’t provide good assistance to its customers. Even if an app works really well for you 99% of the time, you still want to know that if in that 1% of the time that something does go wrong, you could get some kind of support. That just doesn’t seem to be the case with Cash App, sadly.

Missing money

I saw a lot of people complain about money going missing. I’m not sure what is going on with that – perhaps people’s accounts are being hacked, or there are errors with the app? I am not sure. From reviews and complaints online though, money going missing was one of the top issues that I saw reviewers talk about.

Now, I will say that if a user sends the money to the wrong account, then this is, unfortunately, on them. It’s the same with many financial organizations; once you send cash to an account, it’s gone, regardless of whether it was the right account or not.

Always triple check account details before you send money to make sure that you are sending it to the right place. Otherwise, CA will not be able to get the money back for you.

Poorly rated on some platforms

The reviews on Trustpilot and the BBB are really poor. I mean, CA has just 1 star on both, which is quite concerning.

However, I will say that it’s not uncommon for payment services like Cash App, PayPal, and Venmo, to be poorly reviewed.

In fact, PayPal, an incredibly well-known company, has just a 1-star rating on Trustpilot, and more than 28,000 complaints on the Better Business Bureau. So, poor reviews aren’t always indicative of a company’s legitimacy, but they can illuminate some of the issues experienced by a multitude of users.

While Cash App may be legitimate, it certainly isn’t without its poor reviews.

Overall Verdict

Overall, Cash App is a legit platform that makes sending and receiving money quick and simple.

It can be used to transfer cash to others, invest in stocks and Bitcoin, file your taxes, and much more. The Cash Card is a nice addition also, allowing you to use your balance wherever Visa is accepted.

While the app does have many pros, it does also have its downsides – chiefly, its poor customer support.

Aside from that, its rating on Trustpilot and the BBB leave a lot to be desired.

However, as I briefly mentioned before, it’s not uncommon for these types of platforms to be poorly rated.

Some of the poor ratings can be attributed to the fact that some users have sent the money to the wrong account by mistake, which isn’t necessarily the fault of CA.

Still though, aside from that the app has many issues that it could improve on.

According to customer reviews, just some of the issues with the platform, include scams, poor customer support, and money going missing.

My advice would be to watch out for scams. Don’t send money to someone you don’t know. Have a read of my top money scams post to learn about tactics commonly used so that you can stay safe online.

And, make sure that you enter the right details for the recipient so that you don’t accidentally send money to the wrong account, because once the money has been sent Cash App won’t get it back for you.

Otherwise, you may find CA a good platform for sending and receiving money.

What do you think about Cash App? Feel free to leave your Cash App review in the comments section below.