We all know that Apple makes excellent products and is at the forefront of innovation in the tech world. So, the prospect of working for Apple sounds appealing.
What you may not realize is that you could be in a position to do just that.
And the best part? Just like Amazon hires people to work from home, Apple offers similar opportunities.
Apple employs thousands of people working from home, providing Apple customers and potential customers with friendly and insightful support.
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Apple Support Advisor Job Requirements
Perhaps the most important things—an iMac computer, a headset, and the necessary training—are all provided by Apple.
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However, you will need to set up a distraction-free workspace with an office desk and chair, along with a high-speed internet connection.
You are required to have a minimum download speed of 5 megabits per second and an upload speed of 1 megabit per second.
Apple also provides up to $600 a year as reimbursement for internet service.
For this type of job, you need two key qualities:
- A desire to help people
- A passion for technology
Apple places a strong emphasis on customer service, and you must genuinely want to be a part of that mission.
If you have technical experience, that’s a plus—even if your experience isn’t specifically with Apple products.
You should also be responsible and capable of working diligently in a home environment, where distractions can be plentiful.
Training
In addition to providing hardware, Apple offers extensive training on its products.
The training program lasts five to seven weeks and covers Apple products and advanced troubleshooting, which is one of the primary responsibilities of online support.
You are paid during the training period, learning about Apple products and technologies through an online program with a designated instructor to guide and assist you before you begin live support. Apple also explains what makes its customer support unique.
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Apple doesn’t just train you and leave you on your own. You’ll become part of a distributed team, staying connected with coworkers and your manager through video calls and chat platforms.
What Does an Apple Support Advisor Do?
As a Support Advisor, your main responsibility is to provide customer service and answer questions about Apple products. This includes both hardware and software. Think about the kind of service you’d expect when calling a major technology company—your job will be to deliver that level of service, backed by Apple’s comprehensive training and expertise.
You’ll specialize in certain products, such as the Apple Watch, iPhone, or Apple TV, while developing a general understanding of Apple’s other devices.
While you’re not expected to have in-depth knowledge of every Apple product, you’ll be among the first to learn about new releases.
What Do Apple Support Advisors Get Paid?
So, how much does an Apple Support Advisor get paid?
Apple simply states that its salaries are competitive and will be discussed with applicants. However, based on our research, it appears that people earn between $9 and $12 an hour working for Apple from home.
As you might expect, Apple also provides excellent benefits to its employees. Even part-time workers receive paid leave and discounts on Apple products.
In the long term, Apple supports career development, allowing you to progress toward roles like Manager of an Apple Support Advisor Team or even an At Home Area Manager, overseeing Team Managers.
Of course, you’ll also be among the first to hear about other opportunities, such as roles in corporate offices or Apple stores.
How to Become an Apple Support Advisor
To get started, simply visit Apple’s At-Home Advisor page, where you’ll find links to open positions and application forms.
While some might label you a nerd for wanting this type of job, it requires much more than just technical know-how. You’ll need strong interpersonal skills and a genuine desire to help people by sharing your knowledge. As an Apple Support Advisor, you represent Apple on the front lines, so having the right attitude and a caring nature is essential.
With that in mind, we think working for Apple and staying updated on the latest gadgets could be a dream job for the right person—especially for stay-at-home moms and dads, students, retirees, and anyone looking for a side job to earn some extra cash.
If you think you fit the bill, why not give it a try?
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