27 Online Chat Jobs: Work at Home as a Live Chat Agent (Updated for 2020)

From clothing retailers to software providers, there are tons of companies out there that offer online chat jobs.

But, to make things easier for you, we’ve compiled a big list of the best places you can work as an online chat agent.

Some of these positions require more experience than others, but the majority of them are accessible to anyone with an Internet connection and a PC.

1. Apple

If you live on this planet and own a PC then you’ve probably heard of Apple. It’s a huge technology company that offers a plethora of high-quality products, like computer software and consumer electronics.

Most people don’t know that the company often has openings for chat advisors.

As one of Apple’s At-Home Advisors, it’s your responsibility to respond to customers that contact the company for help.

It’s your duty to provide assistance and answer questions about the brand’s products and services.

There’s a lot of competition when it comes to getting an online chat job with Apple – after all, it’s one of the most well-known tech companies in the world.

If you want to get a position, then make sure that you meet the following requirements:

• You have a quiet workspace with no distractions. According to Apple, you’ll need a place to work with a door that you can shut.
• A desk for the iMac, which the company provides, and an ergonomic chair is also required.
• You must have your own network connection.
• You’ll also need to be confident, disciplined and incredibly self-motivated.
• For most positions, you also need to have a typing speed of 35 WPM, and you should be able to maintain this speed while you’re talking with customers.

One of the best things about working with Apple is that the brand trains you, so you get paid as you learn.

Through an online program, you are taught and guided by an instructor.

Pay/Benefits

As an At Home Advisor, you get a benefits package, which includes things like product discounts.

According to the brand, you also get paid time off, as well access to resources that promote career development.

In terms of pay, Apple itself doesn’t state how much a position as an At Home Advisor pays. Apparently, the pay varies depending on your background and experience.

According to numbers from the Glassdoor, the national average salary for this positon is around $30,000.

The site also reports that At-Home Advisors at Apple earn between $10 and $15 per hour.

How to apply

If you want to work with Apple from the comfort of your home, then visit this page on Apple’s official site.

It offers links for various jobs with the company, so scroll down and select the option for At Home Advisor. This brings up a list of all openings for chat jobs with Apple.

2. SiteStaff

SiteStaff is a company that offers live chat software and full service hosting.

Essentially, SiteStaff helps other businesses to communicate with their customers. If you meet the requirements, then you can become a Chat Host at SiteStaff.

As a Chat Host at SiteStaff, it’s your responsibility to talk to customers and assist them with any questions or issues that they might have.

As SiteStaff works with a varied selection of clients, it’s likely that the work you’ll do will vary from project to project.

SiteStaff states that it is very selective when it comes to hiring chat hosts.

Here are the requirements you must meet to be eligible for a position. You must:

• Have the ability to multi-task. According to the company, its hosts are often involved in three to four conversations simultaneously.
• Be able to type 65 to 75+ WPM.
• Have good spelling, punctuation and grammar.
• Live in the US.

Pay/Benefits

Currently, SiteStaff doesn’t state how much it pays, but people have reported that some of the previous positions have paid $10 an hour.

How to apply

If you’re interested in a position as a chat host with SiteStaff, you can submit your application by going to https://sitestaff.com/chathost.

3. Presto Experts

If you’re looking for an online chat jobs that’s a bit more unusual, then you should definitely check out Presto Experts.

This company hires people or “experts” to provide knowledge to clients via online chat, phone, and email.

You work with client online through Presto’s Expert Messenger.

Pay/Benefits

Presto Experts doesn’t state how much it pays.

How to apply

To apply for a position at Presto Experts, visit http://www.prestoexperts.com/lp/Experts-jobs-online.

4. LiveSalesStaff

Another platform you should check out for online chat jobs is LiveSalesStaff.

The company offers a few different chat jobs, like customer service agent and sales representative. It doesn’t offer many details regarding what each position entails, so if you are interested in working with the company, then you’ll need to inquire about open positions.

As LiveSalesStaff doesn’t offer many details about the positions, it doesn’t state what skills or experience is required.

Pay/Benefits

As LiveSalesStaff only lists the title of the positions on offer, there are no details available about pay and other benefits.

Again, if you’re interested, you need to contact the company, (which we tell you how to do below).

How to apply

To view open positions, visit this page.

If you want to apply for an open position, then you need to contact the company via its online chat feature and send your resume to hr@livesalesstaff.com.

5. Support

Support.com, Inc. is a provider of cloud-based software and services for support organizations.

Support.com has openings for a plethora of positions, all of which involve different responsibilities. Occasionally, it posts openings for remote support positions.

For example, at the time of writing, Support.com is looking for a remote services technician who can provide high-quality customer service and resolve customer requests.

The positions open change often, so make sure you check back for open positions.

The support positions open at Support.com vary, so the requirements will differ from job to job.

If you want to meet the requirements necessary to become a Remote Services Technician, then you must:

• Have excellent customer interaction skills.
• Be able to communicate technical directions to customers
• Be able to type 30 to 40 WPM

Other chat jobs and customer support positions will have different requirements. So, make sure you check the criteria for the particular job you’re applying to.

How to apply

If you’re interested in a position with Suport.com, then visit https://recruiting.adp.com/srccar/public/RTI.home to view and apply for current openings.

6. The Chat Shop

Another company that hires live chat agents is the chat shop.

The company provides training and once you’re hired, you work a part of one of its teams.

In order to work with The Chat Shop, you need:

• Native-level English language skills.
• To have a typing speed of 80+ WPM
• Outstanding spelling and grammar skills
• To be organized
• Have the ability to work 35 to 40 hours per week.

Pay/Benefits

The Chat Shop doesn’t state how much it pays its live chat agents.

How to Apply

Send an email to hello@thechatshop.com. It should include the answers to the questions included on http://www.thechatshop.com/jobs/live-chat-agent.

7. Uber

Driving is not the only way to make money with Uber.

You can also work with Uber in a support role.

Currently, Uber is looking to hire Community Support Representatives.

As a Community Support Representative, it is your responsibility to provide support to customers and drivers.

You generally provide support and resolve issues through Uber’s email platform.

Here’s what you’ll do as a CSR:

• Solve problems for customers quickly via email and chat.
• Be able to use multiple contact management systems.
• Drive all issues to a resolution.

To be a Community Support Representative at Uber, you must:

• Have the ability to stay cool and calm under pressure.
• Be empathetic and understanding.
• Be eloquent.
• Have excellently reading and writing skills.
• Be able to troubleshoot problems and find resolutions quickly.
• Work well in a team environment.
• Have the ability to work shifts during the weekend and evenings.

While they’re not required, Uber also prefers candidates with:

• A bachelor’s degree, particularly in communications, business, English or Journalism, or college experience.
• Support experience.
• Advanced case management experience
• Crisis counseling experience.

Pay/Benefits

Uber doesn’t state exactly how much it pays its Community Support Representatives.

However, it does state that you get “a competitive hourly rate”.

How to apply

To apply for a the position of CSR at Uber, visit Uber’s official Careers page.

8. Take2Telecom

Take2Telecom is a company that offers cloud-based services and chat services to clients. Occasionally, it has openings for online chat jobs.

Take2Telecom doesn’t have a website, but it does have profiles on both Facebook and LinkedIn.

As it doesn’t have a website, there are few details available about the jobs on offer at Take2Telecom.

However, when positions do become available, the company posts them on Indeed, so you will be able to find details there.

Again, Take2Telecom offers few details available about open positions.

A now closed job listing for a position with the company as a Remote Customer Relations and Sales Support Agent states that eligible candidates must have:

• A college degree or equivalent experience
• The ability to connect with customers
• A computer with a high speed internet connection.
• Previous experience in sales, customer service or retail.

Pay/Benefits

According to Indeed, the average pay for a Customer Service Representative at Take2Telecom is $18 per hour.

How to apply

If you want to get an online chat job with Take2Telecom, then make sure you check the company’s openings on this Indeed page.

If you check on Indeed you’ll be able to view the specific requirements for each job.

9. MyLivePro

MyLivePro is a company that offers website online chat services.

MyLivePro is looking to hire part-time Live Chat Agents.

If you are hired as a Live Chat Agent, it is your responsibility to respond to Live Text Chats and live visitor requests.

Other responsibilities include:

• Promoting client’s services or products.
• Identifying, and resolving visitor requests.
• Providing visitors with basic information about the client’s products and/or services.
• Categorizing and assigning chat sessions.

If you want to be a chat agent at MyLivePro, then you must meet the following requirements:

• You need to be over 18 years old
• You’ll need to pass a background check
• You must be legally permitted to work in the U.S.
• You’ll need to have a good attitude when providing customer service.
• You must have a computer, with a monitor that can display at least 1024 X 768 pixels and a reliable internet connection.
• Good internet research and computer skills are required.
• You need to be self-disciplined and motivated.
• You’ll need to be able to make decisions quickly, using common sense.
• You need to be able to type 30 WPM
• Good verbal and written communication skills are essential.

Pay/Benefits

While MyLivePro doesn’t state on its website what it pays its Live Chat Agents, people that have worked for the company previously state that the pay is between $8 and $15 per hour.

How to apply

There aren’t always positions open at MyLivePro. The company suggests that you like and follow it on social media for updates and to familiarize yourself with it.

Go to this page for more information on how to apply and for links to the company’s social media, which can be found at the top of the page.

10. TeleTech

If you’re looking for a flexible job that you can do from the comfort of your own home, then check out the jobs on offer from TeleTech.

The company is looking for people to join its team of work-at-home associates.

Teletech offers a few different online chat jobs. But the main chat job it offers is as a Customer Service Representative.

As a TeleTech at Home associate, you’ll be responsible for supporting and assisting customers.

You provide this customer service, via chat, social media and sometimes over the phone.

To work with TeleTech, you need a reliable a PC, a reliable internet connection, and a home phone.

You also must have:

• A high school diploma or equivalent
• Excellent communication skills
• Be able to thrive in a fast paced environment.
• At least 6 months of experience in customer service.
• A quiet place in your home where you can work.
• Your own computer.

Pay/Benefits

TeleTech pays chat agents $8.50 an hour. You also get other employee rewards and discounts, as well as career advancement opportunities.

How to apply

Visit this page to view open positions at TeleTech.

11. Talk2Rep

Talk2Rep is a leading call center and customer contact organization.

Its hires work at home agents to assist customers via chat and phone.

As a work at home chat agent, it’s your responsibility to answer inbound chat inquiries and to advise customers.

To work with Talk2Rep, you must:

• Be able to type at least 50 WPM, error-free.
• Have the ability to handle three chats simultaneously.
• Be able to conduct your own research via the Internet.
• Have outstanding spelling, grammar and communication skills.
• Have access to a computer with a good internet connection.

While it’s not essential, sales or chat experience and wireless knowledge are preferred.

Pay/Benefits

Talk2Rep doesn’t state how much it pays its chat agents. So, if you choose a specific position to apply for, you will have to inquire about the pay.

How to apply

Visit this page to view and apply for work at home jobs at Talk2Rep.

12. LiveWorld

Another company that’s worth checking out if you’re in search of a chat job is LiveWorld.

It hires part-time, work at home customer service agents.

As a customer service agent at LiveWorld, it’s your responsibility to:

• Provide social customer service
• Review and take action on social media users’ posts.
• Respond to user content in a social environment
• Answer customer questions.
• Identify and escalate trends, sentiment, topics and emerging issues.

To work with LiveWorld, you’ll need great communication skills, and you must have excellent grammar, punctuation and spelling skills.

Finally, you’ll need to be able to multitask.

Pay/Benefits

According to LiveWorld, all employees receive health insurance benefits, generous time-off, and 401(k).

The company does not state the pay for it’s positions.

How to apply

To apply for a position at LiveWorld, visit this page.

Then scroll down to the section “Careers at LiveWorld” and you’ll be able to view current job openings and apply for the one that interests you.

13. Arise

Arise provides a cloud-based customer management platform. It specializes in live chat support solutions.

Arise is quite different from the other companies on this list. Instead of Arise hiring you to be a chat agent, it allows you to operate your own micro call center business, from home. So, you essentially act as your own boss.

You work with arise to provide email and live chat services to clients.

To work with Arise, you need to have a quiet, private, distraction-free workplace.

You’ll also need a computer, and be able to chat via email, and phone.

Pay/benefits

As you will be working with many different clients, on a variety of projects, the pay varies.

Some people report earning $9 per hour or more.

How to apply

You can learn more about working with Arise and apply here.

14. Best Buy

A well-known, reputable company that hires work at home chat agents is Best Buy.

The company has a Geek Squad that helps customers with tech products from brands, like Apple and Microsoft, and mobile apps.

There are a few different types of customer support jobs available on the Geek Squad team. So, make sure that you check the requirements of the specific job that you want to apply for (the link to current job opportunities can be found in the “how to apply” section below).

However, for most positions, you’ll be responsible for assisting customers with their orders, and answering and resolving customer inquiries.

Each position with the Geek Squad has different requirements, so make sure that you check for the specific job that you apply for.

At the time of writing, Best Buy has a job opening for a Geek Squad Customer Care Agent.

For that job, you’ll need a year of retail, service or merchant experience, strong written and verbal communication skills, and be able to use a computer.

It’s likely that the requirements for other positions with Geek Squad will be similar, but again, always check the eligibility requirements for the particular job you want to apply for.

Pay/benefits

As there are a few different roles available with the Geek Squad, the pay varies. Some people report earning $11 to $16 an hour as a Geek Squad Agent.

How to apply

If you want to join the Best Buy Geek Squad, then you need to visit this page to search and apply for current openings.

15. LivePerson

LivePerson is another company that provides customer support to brands.

The company occasionally hires at home customer service agents. As a customer care agent, you assist customers via chat and email.

There’s not much information on the LivePerson website about what your responsibilities are as an agent. So, you’ll have to check the job description for the position you’re applying for.

LivePerson doesn’t state the requirements for its at-home positions. However, the company does have a remote jobs section on its website.

So, we’d suggest you check out that page, which we link below, and take a look at the description for the job you’re interested in and that will provide you with more information about eligibility, pay, and responsibilities.

Pay/Benefits

LivePerson does not list how much it pays for its work at home jobs.

How to apply

Visit this page of the LivePerson website to view current work at home openings with the company.

16. Needle

Needle is another company that sometimes offers online chat jobs. It has an online team of “Needlers”.

As a Needler, it’s your responsibility to chat online with customers and help them to find the right products.

Pay/Benefits

Needle used to pay hourly, but it doesn’t anymore.

Now, you earn points that can be redeemed for products.

How to Apply

To apply, you’ll need to create an account and let tell the company a little about yourself.

According to Needle, this is a fairly quick process, which only takes 20 minutes. Visit this page to get started.

17. Operator

Operator is a website that offers style advice and curated fashion collections.

The website requires agents, which it calls “experts” to help customers via live chat with their shopping experience.

You get to set your own schedule and work the hours that you want.

You help customers to shop for beauty, fashion, home décor, electronics and more.

Pay/Benefits

Operator doesn’t state what it pays, so you’ll have to inquire when you apply.

How to Apply

If you want to apply for a position with Operator, then visit this page.

18. Paperless Pipeline

Paperless Pipeline is a company that offers software to real estate business. It’s a real estate transaction and commission management system. The company sometimes hires online chat agents.

Pay/Benefits

Paperless Pipeline doesn’t state how much it pays its chat agents. When you apply for a position, you can inquire about payment.

How to Apply

According to the company, when job openings become available, Paperless Pipeline posts them on Facebook and Twitter, so make sure you check those platforms.

19. Televate

Televate provides call center solutions to small to medium sized businesses.

If you’re looking for a work at home position, then you should definitely check out Televate. The company hires phone, email, and chat agents to work from home.

There aren’t that many details available about specific roles available at Televate.

Pay/Benefits

Some people report that the company pays $8 per hour, but don’t assume this is the amount that you’ll get paid.

How to Apply

If you’re interested in a live chat agent position at Televate, then send an email to info@televated.com. You should inquire about this position in your email.

20. Convergys

Convergys hires work at home customer service agents. Some of the positions available are more sales focused, whereas others are technically focused.

When you apply, you can selection what type of position most interests you. You receive training and work as part of a team.

What’s great about Convergys is that it offers a variety of schedules, including day shifts, evening shifts, and overnight shifts, making it a flexible company to work for.

You can also choose whether you want to work in a full-time or part-time position.

A full-time schedule entails working from 8 to 8.5-hour shifts, amounting to 40 hours per week.

A part-time schedule entails working 4 to 6-hour shifts, amounting to 25 to 30 hours per week.

You can also work overtime hours.

Pay/Benefits

As a Convergys home agent, you get paid hourly.

The company doesn’t state exactly how much it pays, but some people report earning $10 to $12 per hour.

How to apply

To view job openings and to apply for a position at Convergys, visit this page.

21. ModSquad

The ModSquad provides online customer support moderation to a variety of clients.

As part of the company’s team, you can:

• Work from anywhere with access to secure high-speed internet.
• Select the projects you want to work on
• Set your own schedule
• Stay in your day job if you have one, while working with ModSquad on the side – the ModSquad states that stay at home parents and student, as well as retirees also work with the company.

Pay/Benefits

ModSquad doesn’t state how much it pays.

How to apply

To work with ModSquad, visit this page, scroll to the bottom and start the application process.

22. Dealertrack

Dealertrack is a company that offers a number of software and service solutions for automotive retailers.

They occasionally have positions open for customer support experts.

There aren’t many details available for this position, but if you’re interested in working with the company, then you should contact them.

Pay/Benefits

Again, there aren’t many details about the job, so it’s unclear how much you can earn with Dealertrack.

How to apply

To view open positions at Dealtertrack, visit this page.

Employment Search Engine Platforms

Another great resource for online chat jobs is employment search engine platforms.

Here are a couple of platforms you should have a search through:

23. Indeed

Indeed is becoming more popular every passing day. It’s a great place to look for any kind of jobs.

To see online chat job openings, check out this page: https://www.indeed.com/q-Online-Chat-jobs.html

24. Monster

Most people know Monster and have used it. It continues to be a great platform for finding work at home jobs including legitimate online chat opportunities.

This is the page you want to look into: https://www.monster.com/jobs/q-chat-customer-service-representative-jobs.aspx

25. Simply Hired

Also, Simply Hired has three pages you should peruse for online chat jobs:

• Online chat representative
• Online live chat
• Live chat

Companies, websites and other organizations often list jobs on employment search engines, so it’s always worth taking the time to have a look.

Freelancer Platforms

Freelancer platforms can be great places to find online chat jobs. On there, brands, organizations and website owners post job openings for online chat positions.

Here are a few platforms you should check out:

26. Freelancer

Check out this page: https://www.freelancer.com/job-search/virtual-customer-service-agent-online-chat-jobs/.

27. UpWork

These sites are always getting updated, so make sure that you check back frequently for new openings.

Check out this page for opportunities: https://www.upwork.com/o/jobs/browse/skill/live-chat-operator/

Last words

Whether you’re looking to make a little extra cash on the side or are looking to get into a completely new career, then you should definitely consider online chat jobs.

The work is relatively simple, and you can do it from the comfort of your own home.

While the companies on the list might not always have openings available, it’s always worth checking them out.