How does a job where you can work from home and get paid to talk on the phone sounds to you?
If you’re used to telephone work, then an at home customer service agent job could be an excellent way to make money.
The company is called VOIQ, and the job is making calls on behalf of major companies to people who have already expressed an interest in hearing from them – no cold calls.
You can set your own hours with no minimum requirement, and like any other legitimate work at home job, it doesn’t cost you anything to get started.
What will I learn?
What You Need to Know
As a VOIQ agent, you take on the role of a professional call agent, but don’t have the hassle of going to work in a call center. In fact, you can do your job from anywhere as long as you have certain things:
- you must have a smartphone, and it can be iPhone or Android
- you need a good Internet connection
- you must be over 21
- you should be experienced at working in a call center
You will also need to have a relatively quiet space in which to work uninterrupted during the hours you choose. It’s important that you are professional in taking on this task, as you will represent the employing company to the public.
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Of course, there may be time restrictions on when you can call the customers. Typically you would need to do your work between 8 AM and 6 PM, though it may depend on what time zones you and the customers are in.
For its part, VOIQ is the company employing you, which provides the necessary app and software for you to work, and gets the jobs from the various employing companies.
VOIQ typically asks its applicants for 2 to 5 years prior experience in a call center.
How You Can Apply
You apply online at voiq.com, filling out your personal details and answering some yes or no questions, such as “Do you have a quiet place to work from?” and “Do you have an Android device, iPhone or iPad?”.
You then have to record some 60-second videos using the camera in your computer and answering relevant questions related to your previous and intended work.
It seems like there is no way to skip this step, so if you don’t have a camera on your computer, you will need to borrow a friend’s.
You’re also required to submit your resume in order for them to review your application. In the TOS, they make it clear that they don’t even review you until they have a resume in hand.
After that, it can take up to three days to hear back.
Whether they decide to employ you will obviously depend on your performance and speaking voice, as well as having the right answers to the mainly obvious questions.
What You Have To Do
You work with the mobile app which you can download from the iTunes App Store or the Google Play Store.
VOIQ will email you every time a new campaign starts, and you can go from there.
The app will give you a short tutorial guide for the particular campaign, telling you what to say, ask, or do. You need to become sufficiently familiar with this that it will sound natural when you talk to the customer.
After each call, you have to mark the call outcome.
This can be
- Number no longer in service
- No one answered the phone
- Message delivered to voicemail
- Contact can’t be reached at this number
- Contact requested to not be called again
- Contact asked to be called later
With some campaigns, you don’t leave a voicemail, but mark the call as “asked to be called later” so that the contact is made at a later date.
How Much Do You Get Paid?
For your work, you will be paid $12 per hour, provided you work consistently.
This is equivalent to about $.30 per minute (for every phone call,) allowing time between calls.
You can get paid any time you’ve earned at least one dollar in your account.
VOIQ does not send out money on any regular schedule, you have to ask for it. The money arrives by PayPal a few days later.
Be aware that your recorded calls may be listened to by the Quality Assurance team before they approve and pay you. If you have worked in a call center, you will be familiar with the idea of supervisors listening in on your calls at random to make sure you’re doing a good job – this is a similar idea for the remote application. VOIQ has to be sure that it maintains standards, in order to satisfy its clients.
Is It for You?
If you have some experience working in a call center, this may be the ideal opportunity. No longer do you have to fight through traffic to sit in one of many cubicles, but you can work this job from home or any other quiet place.
You have to be diligent and able to work without a set schedule, and have a pleasant professional approach to the task. Your work will be reviewed, and the best call agents will tend to have new work offered to them first, so it’s worth making an effort.
In return, the rewards are decent and you get all the freedom that you want, doing a job that you are good at.
If you meet the qualifications, visit VOIQ and apply for their at home customer service agent position and start getting paid. Even if you do it part time, it still is a great way to earn some side income.